Frequently Asked Questions

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What does r8 and R13 mean?

It means STRICTLY R13. No ID NO entry. You must have photo ID to prove you are 13 or older. It does not mean you can come if you are younger if you are with your parents, or if you have your parents permission. Please don't ask us as the answer will be NO!

"Weak Freak Clause"

Our ‘Weak Freak Clause’ is effective upon purchase of your admission ticket. We do not provide refunds or readmissions to an attraction because you got scared and freaked out. We must have done our job.

Can we get group photos?

We take photos of every group going through the Haunted House. All photos are printed and included with your R.13 Superscare pass.

When is the best time to come?

Friday and Saturday nights can be busy, and you may encounter a queue depending on what time you arrive. Earlier is better. Any haunted events that fall on Friday 13th are also particularly busy. Our staff will always try to entertain you while you wait.

Are the monsters scary?

It depends. To some, the monsters may not be that scary, but surprises are inevitable. To others, the experience can be terrifying, leading to wet pants, or a request to "get me out of here". Remember that this is an R.13 event.

Will the monsters touch or harm me in any way?

The monsters are not permitted to touch victims. They may get very close to you with their bodies and props. We will give you clear instructions at the beginning of your visit for signals that you can give the monsters forcing them to back off.

Are there any health concerns involved with your events?

If you have a history of epilepsy, you may wish to reconsider entering the Spookers Haunted House as we use strobe lights. Some of the actors may take you by surprise, and people with asthma may find it necessary to carry their inhalers. People with heart conditions and women who are pregnant may wish to reconsider entering the haunted events also. The paths can be slippery, and when visitors get a fright, they may bang into you or knock you over.

Can we be denied entry?

If you are under the influence of drugs and/or alcohol, our staff members can refuse you entry, and/or remove you from the attractions at any time. We take the safety of our monsters and our victims very seriously, so if you are deemed to be a possible problem, you will be asked to come back another night.

do you sell drinks and food?

We have drinks, sweets, icecream and snacks. There is also Spookers Cafe where you can order a range of cafe type food and alcohol. The Function room can seat 90 for a full sit down meal. See Food & Functions Page for menu details.

Are you licensed?

Yes, we have a full liquor license, available to those victims having a meal in our function room. The bar is also open to our other customers unless especially booked for a private function. The cafe also serves alcohol.

Do you have any discounts?

If you have a group of 30 or more please email for our large group discount. There are NO student rates for any of the haunted attractions.

Is Spookers accessible?

Some areas of the Spookers Haunted House are difficult to manoeuvre and are split into two levels, so please request help from the staff. Please tell the staff on duty of your needs, as it makes it easier for us to give the best possible experience.

What should I wear?

The outside pathways are packed dirt, so sneakers or other sturdy shoes are best. Wear clothing suitable for an outdoor environment.

Does the weather affect the events?

Yes, heavy rain/adverse weather can cause The Woods to close due to the increased risk of slipping over. If the weather is suspect on the night, please feel free to call ahead for an update. Spookers Haunted House and Disturbia will continue to operate during wet nights.

Do you give refunds?

If you chicken out of the haunted experiences, we do not give refunds. After all, we scared you, which is what you bought the ticket for in the first place. See our "Weak Freak" clause.